These are challenging times for insurance brokers. The hard insurance market has made it more challenging for brokers to find adequate and affordable coverage for their clients. At the same time, brokers have had to alter their operations due the COVID-19 pandemic and meet the ever-increasing digital demands of today’s consumers – all while maintaining the strong client relationships that they’ve built over time.
In this challenging landscape, some insurance brokerages in the US market have gone above and beyond to service their clients and provide a best-in-class customer service. Now, the best in the business have been highlighted courtesy of Insurance Business America’s Five-Star Brokerages 2021 report.
Available to view now for free, the report was built by Insurance Business America asking hundreds of businesses from across the country to rate the service they’ve received from their brokerages over the last 12 months.
Clients were asked to rate their brokerage’s performance in six categories: customer service, speed of fulfilling requirements, product knowledge, ability to get the best deal/pricing, ability to get the best possible coverage for their requirements, and the understanding of their business.
The end result is a list of 39 Five-Star Brokerages that have been recognized for the outstanding service they’ve provided to their clients. Among this year’s winners are RightSure Insurance Group and The Liberty Company Insurance Brokers.
To find out who else came out on top, check out the full Five-Star Brokerages 2021 report now.